Where can I get help if I have a betting problem?

First, contact our 24/7 live chat — our Bengali-speaking team is able to understand your issue and provide a solution. You can also write to us at support@8mbats.cam. We provide assistance while keeping your identity confidential. Requests for self-exclusion or changes to deposit limits can also be made through the same channel.

Safe and Responsible Platform

Responsible Gaming at 8mbats — Stay in Control

Play for fun, not addiction. 8mbats ensures a healthy betting experience for you through safe limit-setting, self-exclusion, and expert support.

For ages 21 and above only

21+

Our Responsible Gaming Commitment

8mbats believes that online betting is enjoyable only when it is managed in a controlled and responsible way. We give the highest priority to the mental and financial well-being of each of our users.

Our responsible gaming guidelines have been specially designed for players in Bangladesh. If you ever feel that gaming is having a negative impact on your life, use our tools or contact our 24/7 live chat.

Remember: gaming is entertainment, not a source of income. Betting never solves financial problems — setting mindful limits is what keeps you protected.

21+

To open an account and play at 8mbats, you must be 21 years of age or older. Age verification is a mandatory part of our registration process.

Key Safe Gaming Tools

Set Deposit Limits

Choose your own maximum deposit limit — daily, weekly, or monthly. Once a limit is set, it takes effect immediately and can only be increased after a specified waiting period.

Financial Control

Time-Out Feature

If you want to take a break for a while, use the Time-out feature. Temporarily suspend your account for any period from 24 hours up to 30 days.

Break Feature

Self-Exclusion

If you feel gaming is becoming a problem, close your account for the long term through the self-exclusion process. This decision remains in effect from 6 months up to permanently.

Permanent Protection

Activity History

View your betting history, deposit records, and time spent at any time. Analyse your own patterns and reset limits if needed.

History Analysis

Reality Check

Turn on reminders at set intervals that will notify you how long you have been playing. This helps you stay aware and make proper use of your time.

Awareness Tool

24/7 Support in Bengali

Our Bengali-speaking support team is available around the clock for any questions or assistance regarding responsible gaming. Contact us via live chat or email.

Round-the-Clock Support

Recognise the Signs of Problem Gaming

If any of the signs below appear in you, take a break immediately and contact us.

Urgent Warning

Placing more bets to recover losses
Taking loans to fund betting
Hiding betting from family or friends
Feeling unable to stop betting

Excessive thinking about betting

Constantly thinking about betting without paying attention to work, studies, or daily life.

Spending beyond budget

Betting with money set aside for essential expenses or repeatedly exceeding your betting budget.

Mood changes after losing

Experiencing intense emotional distress, anger, or frustration after a loss and growing distant from loved ones.

Playing longer than planned

Intending to play for one hour but repeatedly spending much more time than that.

Lying about gaming

Hiding betting activity from family, friends, or colleagues, or giving false reasons.

Trying to chase losses

A strong urge to place even larger bets after a loss in order to recover that loss.

Steps to Keep Yourself Protected

Set a Budget

Allocate a fixed amount of money for betting each week. Set that limit in your account so you cannot deposit more than that on your own.

Stick to Time Limits

Decide in advance how long you will play each day. Keep the reality check reminder on and log out of your account at the set time.

Take Breaks

Never place bets when you are tired, emotionally distressed, or under the influence of substances. Taking regular breaks is the key to a healthy betting experience.

Seek Support

If you feel the need, speak to our support team without hesitation. Our Bengali-speaking team is by your side around the clock.

8mbats's Commitment to Responsibility

We are not just an entertainment platform — we are an organisation committed to the well-being of our users.

Strict age verification — accounts for those under 21 are not approved

Instant deposit limits and time-out features open to everyone

Self-exclusion requests are processed within 24 hours

SSL-secured transactions and protection of personal information

24/7 Bengali-speaking support team always ready

Fully transparent history and reports of betting activity

Responsible Gaming Best Practices

What to do

Set a fixed budget before you play
Think of betting as entertainment
Regularly review your deposit and withdrawal history
Spend quality time with family and friends
Have the courage to stop after a win
If in doubt, activate the time-out feature right away
Review your monthly betting budget

What not to do

Do not place more bets to chase losses
Do not think of betting as your only source of income
Do not bet with borrowed or loaned money
Do not bet under stress or in anger
Do not bet under the influence of alcohol or substances
Do not continue betting without your family's knowledge
Do not leave yourself logged in in front of children or on their devices

Responsible Gaming FAQs

After logging into your account, go to "Account Settings" or "Responsible Gaming". There you can set daily, weekly, and monthly deposit limits separately. Reducing a limit takes effect immediately. Increasing a limit requires a waiting period, which protects you from making hasty decisions.

Once self-exclusion is activated, your account is completely disabled. During this period, logging in, making deposits, placing bets, or playing any game will not be possible. The selected period starts from 6 months and can also be chosen permanently. The account cannot be reactivated before the period ends. It may take up to 24 hours for this to take full effect.

A time-out is for a temporary break — usually from 24 hours up to 30 days. Once the period ends, the account is reactivated automatically. Self-exclusion, on the other hand, is a long-term solution — for a minimum of 6 months, and even after the period ends, a deliberate step is required to reactivate the account. If you feel that betting is becoming a problem, self-exclusion is the right choice.

To open an account at 8mbats, you must be 21 years of age or older. Age is verified during registration through a national identity card or passport. Providing assumed or false information will result in the account being permanently closed and deposited funds will not be returned.

First, contact our 24/7 live chat — our Bengali-speaking team is able to understand your issue and provide a solution. You can also write to us at [email protected]. We provide assistance while keeping your identity confidential. Requests for self-exclusion or changes to deposit limits can also be made through the same channel.

First, try to discuss the matter with them calmly. Express your concern rather than making direct accusations. You can speak with our live chat about applying a break to their account on a third-party request. Keep in mind that only the account holder themselves can request self-exclusion — however, we are always ready to offer advice and support to family members.

The balance in your account remains secure during self-exclusion. Once the self-exclusion period ends and the account is reactivated, the balance can be retrieved. If a withdrawal is requested during the self-exclusion period, it will be processed through a special review — contact [email protected] for more details.

Enjoy Responsibly

Use our safety tools and get the best betting experience while staying within your limits.

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