8mbats Privacy Policy
Your personal information is of the highest importance to us. Read this policy to learn in detail how 8mbats collects, uses, and keeps your information secure.
Introduction and Scope
8mbats ("we", "our") operates a safe and reliable online betting and casino platform for players in Bangladesh. When you use the 8mbats website, mobile version, or any related services, you agree to the terms of this privacy policy.
This privacy policy ("Policy") describes how we collect, store, process, and protect your personally identifiable information (PII) and other data. We believe that transparency is the foundation of our users' trust.
This policy may be updated from time to time. The effective date will be changed after each update, and for significant changes we will notify you by email.
Table of Contents
- Introduction and Scope
- Information We Collect
- How We Collect Information
- Purpose of Using Information
- Information Sharing and Disclosure
- Information Storage and Security
- Cookie Policy
- Your Rights
- Protection of Minors
- International Data Transfers
- Third-Party Links
- Policy Changes
- Contact
Information We Collect
8mbats collects various types of information to help improve our service quality and make your experience more personalised. Below is a detailed description of what types of information we collect.
Personal Identity Information
At the time of account registration we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- National ID card or passport number
- Email address
- Mobile number
- Permanent address
Financial Information
To process transactions we collect the following information:
- bKash, Nagad, Rocket, or Upay number
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal records
Full card number details are not stored on our servers.
Technical Information
The following information is collected automatically while you use our platform:
- IP address and device information
- Browser type and version
- Operating system information
- Page visits and navigation data
- Login time and session information
- Cookie and local storage data
Gaming Activity Information
To improve your gaming experience we store:
- Play history and favourite games
- Bet amounts and results
- Bonus usage records
- VIP level and points information
- Responsible gaming limit settings
Communication Information
Records of your communication with us:
- Live chat conversations
- Email correspondence
- Complaint and resolution history
- Feedback and reviews
Verification Documents
As part of the KYC (Know Your Customer) process:
- Copy of national ID card
- Passport or driving licence
- Bank statement (if required)
- Selfie or photo ID
How We Collect Information
8mbats collects your information in the following ways. Each method is carried out for a specific purpose and we collect only the information that is necessary.
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Direct Submission: Information is collected directly when you create an account, complete a verification form, make a deposit or withdrawal, or contact our support team.
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Automatic Collection: Technical information is collected automatically through cookies, web beacons, and log files while you browse our website.
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From Third Parties: Necessary information may be collected from payment processors (bKash, Nagad, Rocket, Upay), fraud prevention services, and identity verification agencies.
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From Gaming Activity: Information about the games you play, bets you place, and prizes you win on our platform is automatically recorded in our system.
SSL Protection
Industry-standard SSL (Secure Socket Layer) encryption is used when transmitting your information. This ensures your personal and financial data is sent with the highest level of security.
Purpose of Using Information
8mbats uses the information collected from you only for specific, lawful, and clearly defined purposes. We ensure that the use of information always respects your fundamental rights.
Account Management
Creating and verifying your account, confirming your age, maintaining login security, and protecting your identity.
Financial Transactions
Processing deposits and withdrawals, preventing fraud, and ensuring financial compliance (AML/KYC).
Customer Support
Providing prompt responses to your questions and complaints, managing live chat support, and continually improving service quality.
Service Improvement
Analysing your gaming habits to create a personalised experience and to improve new games and features.
Safety and Security
Protecting our platform and your account from unauthorised access, fraudulent activity, and cyber attacks.
Promotional Communications
Keeping you informed about bonus offers, tournament information, and relevant promotions according to your preferences (you may opt out at any time).
Information Sharing and Disclosure
8mbats never sells your information to third parties. However, in specific circumstances we may share information in a limited manner:
Who We Share Information With
- Payment Processors: To complete transactions with bKash, Nagad, Rocket, Upay, and banks.
- Identity Verification Agencies: For KYC and age verification.
- Technology Partners: Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft — solely for the purpose of providing gaming services.
- Legal Authorities: When required by court order or legal obligation.
- Fraud Prevention Agencies: For investigating suspicious activity.
What We Never Do
- We do not sell your information to third parties for marketing purposes.
- We do not share your information with any other online casino or betting company without your consent.
- We do not store or disclose your financial information unnecessarily.
- We do not share your gaming history with unauthorised parties.
Information Storage and Security
8mbats follows the highest industry security standards to keep your information safe. Our security measures include:
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SSL/TLS Encryption: All data transfers are secured through 256-bit SSL encryption.
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Two-Factor Authentication (2FA): An additional layer of security is added to your account.
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Secure Servers: Our data is stored in secured data centres where regular security audits are conducted.
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Access Controls: Only authorised staff can access the information they need.
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Retention Period: After your account is closed, information is retained for a maximum of 5 years as required by law, after which it is securely deleted.
Your Information Is Secure
By registering with 8mbats, all your personal and financial information is stored with the highest level of security. You can play with peace of mind on our safe and reliable platform.
Cookie Policy
Cookies are small text files stored on your device when you visit the 8mbats website. They help improve your experience.
Essential Cookies
Essential for the core functionality of the site. They store login sessions, security tokens, and basic preferences. These cannot be disabled.
Functionality Cookies
Used to remember your language preferences, game settings, and personalised options.
Analytics Cookies
Helps us understand how you use the site so we can improve the quality of our service.
Cookie Controls
You can go to your browser settings and turn off all cookies except the necessary ones. However, this may limit some features.
Your Rights
Under our privacy policy, you enjoy the following rights. To exercise these rights, please contact our support team.
Right to Access Information
You can request to know what information we hold about you. We will respond within 30 working days.
Right to Correction
If your information is incorrect or incomplete, you can request a correction. We are always ready to update your details accurately.
Right to Erasure
In certain circumstances, you can request that your personal information be deleted. However, some data may need to be retained due to legal obligations.
Right to Restrict Processing
You can object to the processing of your information and request that its use be limited for specific purposes.
Right to Data Portability
You can request to receive your information in a structured, machine-readable format.
Right to Opt Out of Marketing
You can stop promotional communications at any time. This can be done via the unsubscribe link in emails or through live chat.
Protection of Minors
8mbats operates exclusively for adults aged 21 and above. We do not collect information from any minor, nor do we allow them to use our services.
- Age verification is mandatory at the time of registration.
- In suspicious cases, age is confirmed using a government-issued ID.
- Accounts found to belong to minors are closed immediately and their data is deleted.
- It is the responsibility of guardians to keep their accounts secure from minor members in the household.
Not Under 21
8mbats is for those aged 21 and above only. Registration by minors is strictly prohibited.
International Data Transfers
8mbats primarily serves users based in Bangladesh. For technical reasons, your data may be stored on international servers. Even in such cases, the same security standards are maintained and your information remains protected.
Third-Party Links
Our platform uses software from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi. These companies have their own privacy policies, for which 8mbats is not responsible.
Policy Changes
8mbats reserves the right to update this privacy policy at any time. For significant changes, we will send a notice to your registered email. Continued use of the platform after any changes will be considered as your acceptance of the new terms.
Contact Us
If you have any questions or concerns about this privacy policy, please get in touch with us:
- 24/7 Live Chat — Instant support in Bengali
- [email protected]
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